Shipping Policy
Effective Date: December 30, 2024
Welcome to NOVA Scientific Inc.! We are committed to providing reliable and efficient shipping services for all our customers. Please read our Shipping Policy carefully to understand our processes, timelines, and responsibilities.
1. General Information
• This policy applies to all purchases made through our website: www.novainnovates.com.
• Orders are processed and shipped during regular business hours: Monday through Friday, excluding public holidays.
2. Shipping Methods and Costs
• Shipping Options: We offer a variety of shipping options, including standard and expedited delivery.
• Costs: Shipping fees are calculated based on the weight, size, destination, and shipping method chosen. Exact costs will be displayed during checkout.
3. Shipping Regions
• We currently ship to Puerto Rico Only.
• Please note that additional fees may apply for international shipping, customs duties, or taxes, which are the responsibility of the customer.
4. Order Processing Time
• Orders are typically processed within 3 business days after payment is confirmed.
• Customized or special-order items may require additional processing time, which will be communicated at the time of purchase.
5. Delivery Timeframes
• Estimated delivery times depend on the shipping method selected and the destination:
• Standard Shipping: 7 to 14 business days
• Expedited Shipping: 3 to 5 business days
• Please note that delivery times are estimates and not guaranteed. Delays due to weather, carrier issues, or customs are beyond our control.
6. Order Tracking
• Once your order is shipped, a tracking number will be provided via email.
7. Lost or Damaged Shipments
• NOVA Scientific Inc. is not responsible for packages lost or damaged during transit.
• For lost shipments, please contact the shipping carrier directly using the tracking number provided.
• For damaged shipments, retain all packaging and contact us within 48 hours of receiving your order at sales@novainnovates.com.
8. Undeliverable Packages
• If a package is returned to us due to incorrect shipping information provided by the customer, additional shipping charges may apply for re-delivery.
9. Returns and Exchanges
• Please refer to our Return and Refund Policy for details on returning items.
10. Contact Us
For any questions or concerns regarding shipping, please contact us:
• Email: sales@novainnovates.com
• Phone: +1 (939) 344-1934
Thank you for choosing NOVA Scientific Inc.! We look forward to serving you.